Terms and Conditions

These general terms and conditions (the “Terms”) govern the relationship between the operator of the VIP LIVING houseboat and the customer (the “Client”) in cases where no separate bilateral contract has been concluded between them.

Operator: Lofi Clothing, trading as VIPLIVING · Orthodocks Yacht Club, Císařská louka, Prague 5 – Smíchov · booking@vipliving.cz · +420 737 466 586

I. BOOKING OF SERVICES

1. A cruise or overnight stay on the VIP LIVING houseboat may be booked online via the reservation form at www.vipliving.cz, by e-mail, by phone, or through other websites offering these services.
2. An online reservation becomes binding upon successful payment of the deposit. The scope and prices of the agreed services are set out bindingly in the booking confirmation sent to the Client’s e-mail.
3. The description of services and prices in the booking confirmation is decisive for the agreed scope.

II. BINDING RESERVATION AND DEPOSIT

1. A binding reservation means the operator’s commitment to reserve the agreed date and services for the Client, and the Client’s commitment to use that reservation on the agreed date, or otherwise to pay a cancellation fee if the reservation is cancelled or only partly used.
2. When making an online reservation, the Client pays a deposit of 50% of the total price by payment card through the secure Stripe payment gateway. The reservation becomes binding once this deposit is credited.
3. The remaining 50% (the balance) is payable no later than on the day of the event, by bank transfer (including the QR payment provided in the confirmation) or in cash on board.

III. CANCELLATION TERMS

1. Cancellation fees represent compensation for damage incurred by the operator due to cancellation of a binding reservation and amount to:
   • cancellation more than 14 days before the date — 0% (the deposit is refunded in full);
   • cancellation 14 days or fewer before the date — 100% of the deposit (the deposit is forfeited).
2. Cancellation must be notified in writing to booking@vipliving.cz. Any refundable part of the deposit will be returned within 7 days of receiving the notice, using the same method by which the deposit was paid.
3. If the Client fails to appear for the booked service without prior cancellation, the reservation is deemed cancelled on the day of the event and the deposit is forfeited in full.

IV. PAYMENT TERMS

1. The deposit is paid online by card (Stripe). The balance may be paid by bank transfer or in cash on board pursuant to Art. II(3).
2. Bank details for the balance or transfer payment:
   • Account number (CZ): 2800824314/2010
   • IBAN: CZ24 2010 0000 0028 0082 4314 · SWIFT/BIC: FIOBCZPPXXX
   • Please use the reservation number from the confirmation e-mail as the payment reference.
3. Prices include any local accommodation fee as set by the generally binding decree of the City of Prague, where applicable.

V. REFUNDABLE SECURITY DEPOSIT (OVERNIGHT STAYS ONLY)

1. For services including an overnight stay (PREMIUM and WINTER), the Client places a refundable security deposit of CZK 10,000, by bank transfer before arrival or in cash at check-in.
2. The security deposit secures any damage to the houseboat or its equipment. If no damage occurs, the operator returns the deposit to the Client, usually on the day following the end of the stay.
3. No security deposit is required for cruises without an overnight stay.

VI. RIGHTS AND OBLIGATIONS OF THE CLIENT

1. The Client is entitled to ordinary use of the rented premises and the houseboat’s equipment, and to ordinary service. The Client exercises these rights in accordance with the boat rules and the instructions of the captain or crew.
2. The maximum number of persons on board is 11; overnight stays are for a maximum of 4 persons.
3. The Client may claim defects in the services without undue delay, ideally on the spot, so that immediate remedy can be arranged.
4. The Client is liable for any damage caused by the Client or by persons using the operator’s services with the Client’s knowledge. Such damage may be settled from the security deposit; if the damage exceeds the deposit, the Client pays the difference.
5. The Client must pay the agreed price, including any additional costs for special services requested, no later than on the day of the event.

VII. RIGHTS AND OBLIGATIONS OF THE OPERATOR

1. The operator must provide the agreed services to a standard corresponding to their quality.
2. The operator is entitled to invoice its services on an ongoing basis.
3. The operator reserves the right to change or cancel a cruise due to adverse weather, water levels, or other circumstances preventing safe operation. In such cases the operator offers the Client an alternative date or refunds the deposit paid in full.

VIII. GIFT VOUCHERS

1. Purchased gift vouchers are non-refundable and valid for the period stated on the voucher (max. 1 year).

IX. CHANGES TO SERVICES

1. The range of services of the VIP LIVING houseboat may change during the year. The Client follows the current offer.
2. The operator provides no financial compensation for booked services not used, or for changes to booked services during the event (accommodation, captain, etc.).

X. PERSONAL DATA PROTECTION

1. The operator processes the Client’s personal data provided in the reservation solely for the purpose of concluding and performing the contractual relationship, in accordance with the GDPR. Payment data is processed exclusively by the Stripe payment gateway; the operator has no access to payment card numbers.
2. Details on the processing of personal data are set out in the Cookies & Privacy document.

XI. FINAL PROVISIONS

1. These Terms take effect on 1 August 2026 and replace the previous version. Individual deviations may be agreed only in writing. In the event of any discrepancy between language versions, the Czech version prevails.